Customer Support

Wednesday, February 08, 2012

We Value our Customers... MatchMyAdhesives is committed to delivering quality products and impecable service, especially when you need support. Just browse this section to find answers to all the questions or support issues you may have.
Our Policies Order Information Receiving Shipments Pricing Information Return Policy	Contacting Us If you are in need of a more immediate response to a question or concern regarding any of our products, simply use the Questions & Inquiries page below to submit your request. All inquirys are immediately delivered to our friendly customer representatives and you will be contacted shortly after submitting. Questions & Inquiries

In order to provide you with the best service around, we have outlined some important information you should know about or order and freight information. Please take note: Business Hours Our website is easily accessible and here for you 24/7. To contact a friendly sales representative, or questions and comments about your order, click here. Same Day Shipping Same day shipping is available for orders received before 3:00pm Central Standard Time. All orders processed after this time will be shipped the next business day. How We Ship All orders will be processed and shipped via Fedex ground. Since we cater to adhesive products, federal regulations classify adhesive agents as hazmat items and must be shipped by ground carrier only. To ensure we meet federal regulations, all orders processed on this site are sent ground only. We Cater to Fabricators Please note that this website is designed specifically to cater to countertop and surface fabricators. We do not sell our product to the general public. In the unlikely event the general public orders from MatchMyAdhesive.com, we are not responsible for poor or improper results do to uneducated and improperly used products. Returns are subject to a 20% restocking fee. We're All About Quality We carefully inspect every order before shipping it out of our facility. All orders are packaged to be as resistant to shipping damage as possible. MatchMyAdhesives is about quality service, and exceptional product. Although we strive for perfection, it is important you inspect your package before you sign for it. Ground Shipments Carefully inspect the package contents immediately upon delivery. Any damage or missing items must be reported within 72-hours of delivery. After this time we accept no liability. To report damage or a shortage, contact us by clicking here and we will instruct you on the next step. Please keep all boxes and original packaging material. About Our Pricing Please note that all prices are subject to change without notice. As always, we reserve the right to correct pricing errors on all print and electronic media. For the latest pricing information, check out are online store or contact us by clicking here. Our Return Policy Before returning any item, please contact customer service to determine the quickest resolution for the return. Please note that no returns will be accepted after 30 days from purchase date and are subject to a 20% restocking charge. Returned items must be in new and resalable condition, in its original packaging, with no missing parts. All returns are at the discretion of MatchMyAdhesives and will not be accepted without a return materials authorization (RMA) number. RMA numbers must be listed on the outside of the return box. All RMA items are subject to inspection. Any item found to be non-defective when tested will incur a return freight charge billed to the customer. Items returned after the above set time period, or in non-resalable condition, including marked or damaged manufacturer original packaging, will not be credited. All returns must be returned with a traceable carrier that provides tracking and insurance. We are not responsible for items that are misdirected, lost, or damaged in shipment. Return of certain items will need to be made directly with the manufacturer and will be subject to their own terms and conditions set forth.